Shipping & Returns Policy

1. Delivery, Transfer of Risk, and Title

Estimated Delivery We will contact you with an estimated delivery date, which will be within three (3) to thirty (30) days after the date on which we email you with the order confirmation, depending on the order quantity. Occasionally our delivery to you may be affected by a Force Majeure Event. (See clause 17 of our Terms for our responsibilities when this happens).
Completion of Delivery Delivery is complete once:

The Customer takes possession of the Goods at the Supplier’s Warehouse;
The Goods are delivered to the address as indicated by you in the case of Retail Customers and Wholesale Customers; or
The Goods are ready for collection, in the event you have informed us that you will be arranging collection, and you have been notified of this.

The Goods will be at your risk from that time onwards. You own the Goods once we have received payment in full, inclusive of all applicable delivery charges.

Failure to Accept Delivery If you fail to accept delivery within seven (7) days after the day on which you have been notified that the Goods are ready for delivery, we may resell part of, or all the Goods. We shall repay you the price you paid for the Goods after deducting reasonable storage, insurance, selling costs (including cost of delivery) and any shortfall between the resale price and the price you paid for the Goods.

Pick Up Obligations If you opt to organise pick up, it is your responsibility to ensure that the Goods are collected within seven (7) days after the day on which you have been notified that the Goods are ready for delivery.

If you fail to collect the Goods within the said seven (7) days, we will charge you reasonable storage costs.
These costs are calculated as 2% accruing on a monthly basis of the total cost of the Goods along with any applicable insurance charges, which will be invoiced to you.

Customer’s Obligations

Acceptance: The Customer shall be responsible for taking all necessary steps to accept delivery of the Goods when tendered. If the Customer is unable to or fails to accept delivery as arranged, we may charge reasonable additional fees for any subsequent delivery attempts.
Inspection: It is the Customer's responsibility to thoroughly inspect the delivered or picked-up Goods, including verifying the quantity, and promptly inform the Supplier of any discrepancies within a period of 2 business days.

Delivery to Third Parties Delivery to any third party designated by the Customer shall be deemed delivery to the Customer for the purposes of this Agreement.

Instalment Delivery We reserve the right to effect delivery of the Goods in instalments. Each instalment shall be invoiced and paid for independently pursuant to the Terms herein.

Delays & Liability Failure to deliver the Goods in a timely manner, whether in whole or in part, shall not entitle either party to treat this Agreement as repudiated on account of such delay alone.

Under no circumstances shall the Supplier incur liability for losses caused by any delay in delivery or failure to deliver the Goods for any reason.
If we fail to deliver the Goods, our liability is limited to the cost of providing replacement goods. However, we will not be liable to the extent that any failure to deliver was caused by a Force Majeure Event, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply and delivery of goods.

2. Return and Refund Policy

Returns We accept returns up to 14 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.

Over-Ordered Stock In the event you have over-ordered stock and wish to return the unused portion, the Supplier may, at its sole discretion, choose to refund you for the unused amount and impose a 20% restocking fee, provided that the original packaging remains intact under specific circumstances.

Damages in Transit You must check your package for any physical damage prior to accepting delivery. If there are any damages you must not accept delivery. We will not be liable for Goods which are damaged in transit if the Proof of Delivery (POD) is signed and goods are accepted.

Faulty or Misdescribed Goods If there is an issue with the Order, you must inform us within Forty-Eight (48) hours of the Goods being delivered with photographic evidence.

If we are satisfied that the Goods are faulty or misdescribed, we will inform you in writing that you can return the Goods to us.
Once we have received the Goods, we will refund the price of the Goods by way of a bank transfer to a bank account nominated by you or on the credit card or debit card used by you to pay.

Return Process You must return the Goods to either one of our Warehouses without undue delay and in any event not later than fourteen (14) days after the day on which we have informed you in writing that you can return the Goods to us.

You must bear the cost of this return process.
Goods can be sent back to our returns addresses accordingly; from the same place it was dispatched.

Shipping & Returns Policy

1. Delivery, Transfer of Risk, and Title

2. Return and Refund Policy

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